Assistant Account Manager

The Assistant Account Manager supports the Account Manager in maintaining strong relationships with clients, managing account activities, and ensuring the delivery of high-quality services or products. This role requires excellent communication, organizational, and problem-solving skills to help achieve client satisfaction and drive business growth.  

Key Responsibilities:

1. Client Relationship Management:
   • Act as a point of contact for assigned clients and address their needs promptly.
   • Assist in building and maintaining strong, long-lasting relationships with clients.
   • Handle client queries and provide information as needed.
2. Account Coordination:
   • Collaborate with internal teams to ensure timely delivery of products/services that meet client expectations.
   • Monitor account performance and provide reports to the Account Manager.
   • Assist in managing client contracts, renewals, and invoices.
3. Administrative Support:
   • Maintain up-to-date client records, including contracts, communications, and service history.
   • Coordinate meetings, presentations, and other client-related activities.
   • Prepare reports and presentations for client and internal review.
4. Sales and Upselling Support:
   • Identify opportunities for upselling or cross-selling additional services/products.
   • Support the Account Manager in developing and delivering sales pitches.
   • Contribute to meeting sales targets and KPIs.
5. Issue Resolution:
   • Assist in identifying and resolving client issues in a timely and efficient manner.
   • Escalate complex issues to the Account Manager or relevant departments as necessary.

Key Attributes:

• Customer-focused mindset.
• Strong problem-solving skills.
• Attention to detail.
• Proactive and self-motivated.